Terms and Conditions

Booking a Property is very different from booking a regular hotel room, especially with
regard to payments and cancellations. Doplease read the following conditions carefully.

Each time a Guest confirms a booking for Villa Iman Jasa, a Rental Contract is entered into between the Owner for the agreed period (“Rental Period”), and the guest in
whose name the booking is made (the “Guest”). Each time a Guest books the
Property, the Guest is deemed to have agreed to these terms and conditions. The
Rental Contract is not effective until the Owner has confirmed the Guest’s
booking in writing.


When the Guest makes a booking request, the Guest must make the appropriate deposit payment to the owner within 5 working days of availability confirmation. The
following deposit payment must be received by the owner:

•             For rentals beginning more than 60 days after the date of the booking request – a deposit of 50% of the total rental amount is payable

•             For rentals beginning 60 days or less after the date of the booking request – the total rental amount is payable as a deposit

If the required deposit payment is not received within the 5 working day period, the
Owner reserves the right to void the Guest’s booking request.

Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 60 days before the scheduled arrival date.

All payments must be made in US Dollars, unless otherwise agreed with the Owner.

If payments are not made on or before the due dates as required herein, the Owner may cancel the booking, in which case this Rental Contract will be thereby
terminated without any further notice required. Cancellation charges may apply
as detailed below.

Additional costs

The cost of electricity, mains water, cleaning and garden supplies, and local taxes are
included in rental rates. There are generally no additional costs, surcharges,
taxes, staff salaries, or management fees above the price quoted unless
otherwise stated in the property description, the Guest booking confirmation or
reservation voucher. If the information in any of these is inconsistent, the
most recently issued terms will prevail.

Typically telephone charges and provisioning costs will be the Guest’s responsibility.
Gratuities for household staff are encouraged and normal, but are left entirely
to the Guest’s discretion.

Reservation Voucher

Confirmation details, the Property address, contact details of the Owner, transfer
arrangements and directions to the Property will be sent to the Guest in a
reservation voucher when full payment is received. This voucher, along with the
Guest’s passport, need to be presented upon arrival.

Arrival /Departure times

Typical check-out and check-in times are 12:00 noon and 3:00pm respectively unless
stated otherwise. The Owner will try to accommodate the Guest’s actual arrival
and departure times, subject to availability. Please do advise the owner of any
changes to the Guest’s schedule so every effort can be made to accommodate

The security deposit will normally be refunded at the end of the rental period,
after deducting:

•             all additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and
telephone, if applicable) and

•             the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any
balance to the Guest as soon as possible after the actual cost has been

Damage or Losses

A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably
clean condition.

Any damage or losses caused during the Rental Period, as well as any special cleaning
requirements will be the Guest’s responsibility and may be charged to the
Guest’s account and deducted from the Guest’s security deposit. In cases of
excessive or unacceptable loss or damage at any time during the Rental Period,
the Owner or Owner’s Representative may require the Guest and their party,
including visitors to vacate the Property immediately, without compensation or


The Property and its facilities are available for the Guest’s full enjoyment during
the Rental Period. However the Owner, Owner’s Representative, or other staff
and contractors may need access to the Property from time to time (e.g. for
maintenance purposes to the house, garden, swimming pool, utilities and
services, or for the purposes of providing additional services requested by the
Guest, etc.). The Guest is required to give them reasonable access to the
Property for these purposes.

Number of Guests

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and
reservation voucher, unless specifically authorized in writing. Exceeding this
number may invalidate any insurance policy on the Property. Entry or access to
the Property may be refused or limited where the number of guests exceeds the stated
requirement. No pets are allowed unless agreed in writing in advance.

Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest
agrees that the use of the Property will be limited to this purpose unless
otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves
having a larger number of people at the Property, or if the Guest is planning
to use the Property for a purpose other than holiday, please communicate this
to the Owner at the time of booking, as special approval or arrangements may be
required. Depending on the nature of the event, a surcharge and/or additional
security deposit may be required, which will be agreed and confirmed in writing
prior to confirming the reservation. Note that this Properties is in a
residential area, and is subject to rules and regulations regarding their use.
Therefore, it may not always be possible to grant permission for certain uses
or activities due to these or other reasons beyond the control of the Owner.

If the Owner has confirmed a booking which includes an event at the Guest’s chosen
Property, in certain circumstances the Guest must then obtain permits from the
police and the local community before the event can proceed. The Guest
acknowledges and agrees that the Owner and the Owner’s Representative cannot
control the issue of these permits. If the police and/or the local community
refuse to issue a permit for an event at the Property, the Owner or the Owner’s
Representative will refund any event fee paid by the Guest to the Owner,
however neither the Owner nor the Owner’s Representative will be liable for any
further refund or payment to the Guest.

Conduct and Due Care

Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave
appropriately. Illegal or immoral activities including gambling, prostitution,
prohibited drugs, possession or use of pyrotechnics or dangerous goods, and
possession or use of firearms and other weapons are all strictly prohibited.
Smoking is generally prohibited unless stated otherwise in the booking
confirmation or reservation voucher.

The Guest is responsible for the behavior of the guests staying at the Property, as well
as visitors to the Property during the Rental Period. Should any guest(s) or
visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative
may, in their absolute discretion, require the Guest, their party and/or
visitor(s) to leave the premises and/or vacate the Property immediately,
without compensation or refund.

In the interests of safety, due care should be taken at the Property at all times,
especially with children. Suitable supervision should be given around pools,
beaches and roads, and when using all Property’s facilities.

Valuables and Security

Any Guest valuables or property left or used at the Property are at the Guest’s own risk.
Neither the Owner nor the Owner’s Representative accepts any responsibility for
loss of or damage to Guest property. The Guest is responsible for the Property
during the Rental Period, and must ensure that all windows and doors are locked
securely when not on the premises. Any act or omission by the Guest, their
party and/or visitors which may negate or prejudice the Property’s insurance
policy and/or results in loss or damage is the Guest’s responsibility.

Price Fluctuation

Once the Guest’s booking is confirmed, the price of the Guest’s reservation is fully guaranteed, even if the Owner changes the price on its website after the Guest’s booking has been confirmed. In return for this commitment, no refunds will be made for
any exchange rate fluctuations that would otherwise reduce the rental cost.

The owner reserves the right to impose any taxes or other charges which may be
implemented by any government or other regulatory body, which were unknown at
the time of publishing. The Owner will tell the Guest promptly in the unlikely
event that it becomes aware that any taxes or charges will apply to the Guest’s


If the Guest wishes to cancel a confirmed booking, written notice of cancellation must
be sent to the Owner. All cancellation notices received by the Owner will be
acknowledged in writing. It is strongly recommended that the Guest and all
members of the Guest’s party purchase trip cancellation insurance.

Cancellation of a booking includes but is not limited to:

•             Cancellation of one or more days of a booking;

•             An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking;

•             Failure of all Guests to provide the required documentation on arrival (eg. Passports or suitable identification); and

•             Attempt by the Guest, their party or visitors to hold an event at the Property in breach of these Terms and Conditions or breach of any rules applicable to the Guest’s chosen Property.

In the event that the Guest cancels a confirmed booking, the following cancellation
fees will generally apply:

•             20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period

•             50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period

•             100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.

The applicable amount will be deducted from the deposit and moneys paid, and the
Owner will refund any remaining balance to the Guest.

Please note that these cancellation terms apply for regular booking periods. Special
cancellation terms may apply for peak/high seasons and will be stated in the
Property description, booking confirmation or reservation voucher. If the
information in any of these is inconsistent, the most recently issued terms
will prevail.


In the unlikely event that the Owner is unable for any reason (including force
majeure) to provide the Guest with the Property booked by the Guest, the Owner
reserves the right to transfer the Guest and their party to an alternative
Property of the similar type and value, in consultation with the Guest. If the
price of the substituted Property is less than the original booking, the
difference will be reimbursed to the Guest. If the price of the substituted
Property is higher than the original booking, the difference may be charged to
the Guest. If, however, no agreement can be reached between the Guest and the
Owner, then either the Owner or the Guest may opt to cancel the booking and
this Rental Contract. In that event, the Owner will refund the Guest all monies
paid, without further compensation.


Every attempt will be made for the Guest to have an enjoyable stay. If the Guest
should have a problem during the Rental Period, please inform the Owner or
Owner’s Representative immediately who will endeavor to put things right. In
order for the Guest’s complaint to be addressed, the Guest must communicate any
problem whilst on location. If no complaint is reported during the Rental
Period, the Owner will assume that the Property was to the Guest’s satisfaction
and no complaint will be entertained.


Villa Iman Jasa is a self-catering accommodation that requires the Guest to supply all
provisions and consumables necessary for daily living. The staff at the
Property may accommodate any reasonable requests to purchase provisions on the
Guest’s behalf, and this will be charged to the Guest’s account.

Owner’s Responsibility

The descriptions, assessments and/or ratings of the Property and surrounding
locations that the Owner publishes or gives to the Guest are provided in good
faith and in the belief that they are accurate based on the latest information
received. However, the Owner cannot be held responsible for any modifications
to the Properties or inaccuracies. Where the Owner publishes or refers to
descriptions, assessments and/or ratings of the Property either by the Owner or
by third parties, these ratings are for information purposes only and the Owner
will not be held responsible for any reliance placed on these ratings.


Neither the Owner nor the Owner’s Representative accepts any responsibility or liability

•             any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;

•             any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;

•             inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of
failure to obtain appropriate travel or visa documentation, cancellation or
amendments to travel arrangements or the missing of flights or travel
connections; and/or

•             any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual),
natural disaster, fire, sickness, weather conditions, action at an airport or
port by any government or public authority, technical problems relating to
transport and airport regulations caused by technical, mechanical or electrical
breakdowns, or any technical, structural, electrical, plumbing or other
problems or difficulties with the Property which make it unsafe or unusable, or
any other circumstances which amount to ‘force majeure’ or Acts of God, or
other events beyond the Owner’s control.

In no case will the Owner or the Owner’s Representative individually or collectively be
liable to make any payment or give any refund or compensation of any amount
over and above the total rental amount paid.


This agreement will be governed by the laws of Hong Kong. In the event of
controversy arising from the booking and Property rental that cannot be
resolved amicably between the parties, both parties agree to exclusively refer
the matter to the Singapore International Arbitration Centre to be resolved
finally by arbitration in the English language.

By making its booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the Guest without
reservation and without exception.

If any of the conditions of this Rental Contract are or become or are deemed to be
invalid, or if there is any omission from any terms and conditions, the
remaining terms and conditions will remain valid and enforceable and cannot be